It was always the economy version of Stouffer's. A place where grown kids take their moms, not a place where moms take their kids. I remember going there but nothing about it stands out in my mind - no signature dishes like HoJo's. The best description is nondescript.
And, yes, they fell into the same trap a lot of businesses do: The customer they don't have became more important than the customers they do have. Let's call it the Newt Syndrome: A married guy ignoring his wife so he can chase other women. Once he catches one, he ignores her to chase someone else. One more thing really screwed up about US business: Attracting customers is a much higher priority than satisfying customers.