When I went to Harold's one other person was going with me but 4 others invited themselves. All were disappointed. All of the food was tepid(warmish) and the service was slow. I do hope someone else goes there and evaluates it.
It's nice that you've come back to actually add something to the conversation, but it was childish to sneak in and edit your OP.
I've been to Harold's probably seven or eight times and have never been disappointed by tepid food, or slow service. I've been there when they were slow and I've been there when they were busy.
The chili burger usually has 2-3 whole meatballs, plus a lot of crumbled meatballs and all of it is in a nice chili sauce. I usually eat mine with a little mustard, and chopped onion and what really makes them special is the steamed bun. I've also had their dog with chili, onions, mustard, and slaw. Their bean soup with the chow-chow is excellent. I'm not big on cornbread, but the fellow who usually goes with me says it's pretty good.
Usually, there is a pretty good crowd there, and I'll bet you'll not hear any of them complain about tepid food or slow service. I've never had a bad experience there. The next time I go, I'll try to remember to bring my camera.
You know, people in the south have a tendency to pick up on how people are and maybe you and your friends didn't impress them much either.
Come to think of it, about the third time I was there, I got a dirty fork and once I turned the table over to get their attention, they brought me a clean one out pronto.