Is it my job to educate customers?
Today I had a complaint from a lady that her chicken-fried steak was nothing but grissle. I appologized to her several times and explained that I use only choice Angus cutlets, then asked if I could replace it, but she declined. I gave her a free meal card and took said steak back to the kitchen to examine. Sure enough there was not a bit of grissle in it.
I don't think the lady was scamming me or anything, but I think it's more probable that she only eats CFS at Dairy Queen.